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General Manager Uptown Alley - Manassas VA

General Manager

Full Time • Uptown Alley - Manassas VA
Benefits:
  • Fun and Exciting Work Environment
  • Culture & Community - engaging team events, monthly team recognition
  • 401k, Roth IRA
  • Financial Security - competitive salary, incentive bonus structure
  • Generous Paid Time Off Policies
  • Work-Life Balance - Flexible working schedule
  • Paid Parental Leave
  • Health & Wellbeing - company sponsored health and vision insurance
  • Professional Development
Role Purpose:
Overall, the purpose of a General Manager at Uptown Alley is to lead, manage, and grow the business while prioritizing the needs of customers, employees, and stakeholders to create a fun, safe, and enjoyable entertainment experience for families and guests.
 
Key Responsibilities:
  • Strategic and Financial Management
    •  Financial Planning and Budgeting
    •  Cost Control and Expense Management  
    •  Revenue Optimization 
    •  Financial Analysis and Reporting 
  • Operational Management
    • Oversee the daily operations of the FEC, ensuring smooth running and maximum guest satisfaction
    • Ensure all health and safety regulations are adhered to, maintaining a safe environment for guest and staff Supervise the maintenance and cleanliness of the facility
    • Negotiate contracts with vendors and suppliers
    • Oversee the ordering and management of inventory
  • Staff Management 
    • Hire, train, and develop staff, ensuring they provide exceptional service
    • Conduct regular performance reviews, and one-on-one coaching, providing feedback on performance and development
    • Handle disciplinary actions when necessary
    • Foster a team -oriented, positive work environment
  • Customer Service
    • Ensure guest satisfaction by addressing and resolving complaints promptly
    • Monitor customer feedback and use insight to improve service quality and experience
    • Develop and oversee loyalty and rewards programs to encourage repeat business
Education & Qualifications:
  • Highschool or GED equivalent.
  • Must be 21 years old.
  • Must be able to work up tp fifty hours per week. 
  • Able to lift up to 50 lbs, Able to stand for long periods of time.
  • Desirable - AA or BA in business management or relevant discipline.
Experience:
  • Minimum 5-10 years experience with an FEC or restaurant in a managerial or leadership position. 
  • Experience in a high-volume environment.
  • Desirable - Previous experience as a GM at an FEC or restaurant 
Skills & Competencies:
  • Excellent verbal and written communication skills
  • Time management skills
  • Leadership skills
  • Meticulous attention to detail
  • Desirable -  Proficient in financial analysis and budget management. Familiarity with the latest entertainment trends and technology
  • Technological Proficiency
    • Basic payroll and HRIS platform understanding 
    • Basic working knowledge of our Customer Relationship Management (CRM) Software
    • Working knowledge of our Inventory Management system
    • Intermediate skills with Microsoft office, and Windows based PCs
    • Expert level understanding of Point-of-Sale (POS) Systems
    • Expert level understanding of Employee Scheduling and Timekeeping Software
    • Desirable - Social media proficiency 
Personal Qualities:
  • Self motivated, strong teamwork ethic and attitude, passion for their work, maintains professional and positive demeanor. Most importantly, the ability to work under pressure. Critical thinking and problem solving skills. 
Languages:
  • English
  • Desirable - Spanish
Department: Operations
Location: On-Site
Travel Required: Occasionally
Type: Full-Time
Working Pattern: Monday-Friday, Weekends, Nights, Holidays
Reports To: Brent Newman, Chef Adam DePaul
Collaborates With: Human Resources, Sales and Marketing, Payroll, Administrative Support Teams
Supports & Engages With: FOH, BOH, Games, Guests
Compensation: $75,000.00 - $85,000.00 per year




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Benefits & Perks

Medical Benefits
At Uptown Alley we provide medical benefits to all Full-Time employees after 60 days of service.
Dental Benefits
At Uptown Alley we provide vision and dental benefits to all full-time employees after 60 days of service.
Retirement Benefits
We provide either a 401k with a company match, or a Roth IRA to all full-time employee after 6 months of service.
Generous PTO and Sick Time
All employees starting accruing on their first day of employment.
Learning & Development
Comprehensive Job Training and Upskilling.