Benefits:

Fun and Exciting Work Environment
Culture & Community - engaging team events, monthly team recognition
401k, Roth IRA
Financial Security - competitive salary, incentive bonus structure
Generous Paid Time Off Policies
Work-Life Balance - Flexible working schedule
Paid Parental Leave
Health & Wellbeing - company sponsored health and vision insurance
Professional Development

Role Purpose:
The purpose of the Assistant General Manager is to assist the General Manager in driving operational excellence throughout all functions within the venue.

Key Responsibilities:

Strategic and Financial Management
- Develop and implement business strategies to ensure the FEC operates efficiently as well as profitably.
- Assists in overseeing budgeting, forecasting, and financial analysis.
- Regularly provide reports to the General Manager about the performance of the business.
- Analyze data to assess operational performance and identify areas for improvement.
Operational Management
- Oversee the daily operations of the FEC, ensuring smooth running and maximum guest satisfaction.
- Ensure all health and safety regulations are adhered to, maintaining a safe environment for guest and staff.
- Supervise the maintenance and cleanliness of the facility.
- Assist in negotiating contracts with vendors and suppliers.
- Oversee the ordering and management of inventory
Staff Management
- Hire, train, and develop staff, ensuring they provide exceptional service.
- Conduct regular performance reviews, and one-on-one coaching, providing feedback on performance and development.
- Handle disciplinary actions when necessary.
- Foster a team-oriented, positive work environment.
- Main driving force in professional development of Manager Assistants.
Customer Service
- Ensure guest satisfaction by addressing and resolving complaints promptly.
- Monitor customer feedback and use insight to improve service quality and experience.
- Develop and oversee loyalty and rewards programs to encourage repeat business.

Education & Qualifications:

Highschool or GED equivalent.
Must be 21 years old.
Must be able to work up tp fifty hours per week.
Able to lift up to 50 lbs, Able to stand for long periods of time.
Desirable - AA or BA in business management or relevant discipline.

Experience:

Minimum 2-7 years experience with an FEC or restaurant in a managerial or leadership position.
Experience in a high-volume environment.
Desirable - Previous experience in a senior management role at an FEC or restaurant

Skills & Competencies:

Excellent verbal and written communication skills
Time management skills
Leadership skills
Meticulous attention to detail
Desirable - Basic understanding of financial analysis and budget management. Familiarity with the latest entertainment trends and technology.
Technological Proficiency
- Basic working knowledge of our Customer Relationship Management (CRM) Software
  - Working knowledge of our Reservation and booking software.
- Working knowledge of our Point-of-Sale (POS) System
Intermediate skills with Microsoft office, and Windows based PCs
- Intermediate payroll and HRIS platform understanding
- Desirable - Social media proficiency

Personal Qualities:

Self motivated, strong teamwork ethic and attitude, passion for their work, maintains professional demeanor.

Languages:

English
Desirable - Spanish

Department: Operations
Location: On-Site
Travel Required: Occasionally
Type: Full-Time
Working Pattern: Monday-Friday, Weekends, Nights, Holidays
Reports To: General Manager
Collaborates With: Human Resources, Sales and Marketing, Payroll, Administrative Support Teams
Supports & Engages With: Manager Assistants, FOH, BOH, Guests

Compensation: $60,000.00 - $65,000.00 per year

Why Work Here?

Welcome to Uptown Alley - Strike Up the Fun!

At Uptown Alley, we're more than just a place for entertainment; we're the ultimate destination for families, friends, and fun-seekers of all ages.With venues in Richmond, VA, Manassas VA, and Surprise AZ, we are proud to offer a one-of-a-kind experience that combines excitement, laughter, and unforgettable memories.

Our Mission: Our mission is simple yet profound - to create moments of joy and connection for everyone who walks through our doors. Whether it's a child's first time bowling, a family bonding over one of our many arcade games, or friends getting together and enjoying our amazing food, full bar, and live music, we strive to “strike up the fun” and make ever visit memorable.

Unparalleled Attractions: Step into our world and be amazed by our array of attractions designed to delight and thrill. From our world class bowling lanes, to interactive games and challenges, there's something for everyone here. Whether you're a gamer, or a fan of classic family fun, you'll find it all under our roof.

Family-Friendly Environment: We believe in creating a welcoming and family-friendly environment where laughter fills the air and smiles are contagious. Our center is designed with families in mind, offering safe and clean facilities where parents can relax and enjoy quality time with their loved ones.

Exceptional Service: At Uptown Alley, customer satisfaction is our top priority. Our dedicated team of staff is committed to providing exceptional service and ensuring that every guest leaves with a smile on their face. From helping you plan the perfect birthday party to making sure your visit runs smoothly, we're here to exceed your expectations.

Community Hub: Beyond being a place for entertainment, we're proud to be a vibrant hub for the community. Whether it's hosting special events, supporting local charities, or partnering with schools for educational programs, we believe in giving back and making a positive impact in the neighborhoods we serve.

Come Strike Up the Fun! : Whether you're a local resident looking for a weekend adventure, a tourist seeking excitement, or a group planning a memorable outing, we invite you to experience the magic of Uptown Alley. Join us and create lifelong memories with those who matter most.

Ready to embark on your next adventure?

Join Our Family: Why Work for Uptown Alley

At Uptown Alley, we're not just about fun and games; we're about creating unforgettable experiences for families and friends, and our team members. Here's why you should consider being a part of our team:

Fun-Filled Environment: At the heart of Uptown Alley is joy and laughter. As a team member, you'll be immersed in an atmosphere where every day feels like a celebration. From hosting birthday parties to facilitating exciting activities, or even watching someone bowl their first strike, your role at Uptown Alley will be to spread the fun!
Opportunity for Growth: We believe in nurturing talent and fostering growth. Whether you're starting your career or looking to advance, we offer training programs and development opportunities to help you reach your full potential. From entry-level positions to management roles, there's room for everyone to grow with us.
Diverse Team Culture: We celebrate diversity and believe in the strength of a team with varied backgrounds and perspectives. Joining us means becoming a part of a vibrant community where inclusivity is not just a buzzword but a way of life.
Impactful Work: Every interaction with our guests matters. Whether you're helping a child conquer their fear of bowling without bumpers or ensuring families have a seamless experience, your contributions directly impact the memories they'll cherish for years to come.
Flexible Schedules: We understand the importance of work-life balance. That's why we offer flexible schedules to accommodate your needs. Whether you're a student, a parent, or simply someone with diverse interests, we believe in making work fit into your life, not the other way around.
Perks and Benefits: In addition to competitive wages, we offer a range of perks and benefits to our team members. From discounts on our attractions to healthcare coverage, we strive to take care of our employees like they're part of our own family.

Join us at Uptown Alley and become a part of something truly special. Together, let's create moments of joy and build memories that last a lifetime.

Ready to strike up the fun? Explore our current job openings and start your journey with us today!

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